Account Verification on Sankra: Step-by-Step Guide (UK)
Why Sankra Asks You to Verify Your Account When you sign up for Sankra, you are joining a platform that prioritises trust, security, and compliance with UK regulations. Account verification is not just a box-ticking exercise; it protects you from fraud, ensures that only genuine users access the service, and helps Sankra meet its legal obligations under the Money Laundering Regulations and data protection laws. Whether you are a buyer, seller, or simply browsing, completing verification unlocks the full functionality of your account. Verification can feel tedious, but this guide breaks down the process you will follow on Sankra. What You Will Need Before You Start Gather these items to avoid delays: A valid government-issued photo ID (passport, UK driving licence, or national ID card). Proof of address dated within the last three months (utility bill, bank statement, or council tax letter). A smartphone or webcam for the selfie check. Access to the email address and mobile number linked to your Sankra account. Make sure your documents are clear, uncropped, and show all four corners. Blurry or glare-heavy photos are the most common reason for rejection. Step 1: Log In and Go to the Verification Centre Sign in to your Sankra account. On the dashboard, look for the ‘Verify Now’ banner or navigate to Settings > Account > Verification. Sankra will show you a checklist of what is outstanding. If you have already completed some steps, they will be marked with a green tick. Step 2: Confirm Your Email and Phone Number Sankra starts with the basics. Click ‘Send Code’ next to your email address. Check your inbox (including spam) for a six-digit code, then enter it on the screen. Repeat the process for your mobile number — you will receive an SMS. This two-step check confirms that you control both contact methods and adds a layer of security to your login. Step 3: Upload Your Photo ID Select the type of document you are using from the dropdown menu. Sankra accepts passports, UK photocard driving licences, and biometric residence permits. Take a photo of the front and back (if applicable) in good lighting. Avoid using flash, as it creates glare. The system will automatically extract your name, date of birth, and document number. Double-check that the extracted details match your profile before proceeding. Step 4: Provide Proof of Address Upload a recent document that shows your full name and current UK address. Bank statements, credit card bills, and utility bills are ideal. Mobile phone bills are often not accepted. The document must be dated within the last 90 days. If your name appears differently from your ID (for example, a maiden name), you may need to provide a marriage certificate or deed poll as supporting evidence. Step 5: Complete the Liveness Check Sankra uses a short video selfie to confirm you are a real person and that you match your ID photo. You will be asked to turn your head, blink, or read a phrase. Use a well-lit room with a plain background. Remove hats, sunglasses, or face coverings. The check takes less than a minute. If it fails, you can retry up to three times before a manual review is triggered. Step 6: Wait for Review and Respond to Any Queries Once submitted, Sankra’s verification team reviews your documents. Most applications are processed within 24 hours, but complex cases can take up to three working days. You will receive an email notification. If more information is needed, the dashboard will show a red flag with specific instructions. Respond promptly to avoid your application being closed. After Verification: What Changes? Once verified, you can list items, make payments, and message other users without restrictions. Your profile will display a verification badge, which reassures others. You will also have higher transaction limits and access to Sankra’s buyer protection scheme. Keep your details up to date — if your address or ID expires, you may be asked to re-verify. Common Issues and How to Fix Them If your ID photo is rejected, try scanning it with a flatbed scanner or use a phone app that removes glare. If your address document is refused, check the date and ensure your name matches exactly. For liveness check failures, switch to a different device or improve your lighting. Sankra’s support team can be reached via live chat if you are stuck. Final Tips for a Smooth Experience Do not use a VPN during verification, as it can flag your account for review. Complete all steps in one sitting if possible. Never share your verification codes with anyone. And remember: verification is a one-time process that keeps Sankra safe for everyone in the UK.